Customer Order Specialist - Key Accounts

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

In North America we have more than 5,000 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Position Summary:

Provide sales and transitional support for Global and Local Key accounts, while preserving and enhancing the customer relationships through support for products and services already purchased.

Responsibilities:

• Serve as the internal primary point of contact with US Key Accounts
• Prioritize the US Key Account orders, communicate expiring pricing , expiring scheduling agreements and about the products availability when back orders / allocations occur and ensure their follow up (allocation, priorities & management).
• Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
• Collaborate with Account Managers and know customer's business and account/order strategy.
• Reporting and communicating of logistical complaints for US Key Accounts.
• Ensure OTIF compliance in regards to order, ship method, and partner accuracy.

Studies and Experience:

• Bachelor's degree or 2 years of direct customer relationship management
• At least 1 year of working experience in a similar role

Skills and Qualifications:

• Aptitude for working collaboratively and cooperatively in a team environment
• Intuitive, out of the box, critical thinker
• Strong Attention to detail
• Strong written and verbal communication skills
• Proficient in order entry to receipt
• Proficient in PC based computer applications
• Strong time management skills
• Demonstrate ability to communicate to an individual or team with information that is accurate, concise, while acting promptly, decisively and without delay

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

Job ID: 30803