Customer Sales Relations Representative

thyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a wide range of Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports customers. Our Aftermarket operations are based out of Poway, CA and our Motorsports operations are based out of Mooresville, NC.

For decades, the name BILSTEIN has been synonymous with high tech in suspension design, driving comfort, and safety. In order to expand this position BILSTEIN became a division of thyssenkrupp Technologies AG in 1988, and a wholly owned subsidiary in 2005. This partnership has enabled us to continue the BILSTEIN tradition of excellence.

In this role you will work very closely with BILSTEIN Regional Sales Managers and our B2B customers in the automotive aftermarket industry to provide sales support.

• Responsible for providing B2B customer sales support to assigned accounts.
• Assists customers with securing proper product information, availability and pricing data to maximize their sales capabilities and maintain positive relationships.
• Assists B2B customers with shipment related issues and coordinate with various shipping carriers
• Documents inquiries using CRM software (Hubspot).
• Maintains customer related data including order entry within SAP system.
• Maintains positive relationships with customers.
• Provides primary sales support via phone and e-mail.

This is a fully remote role. Travel to one of our sites may be required 1-2 times per year for training or other events. Our ideal candidate has the flexibility to occasionally work either eastern or pacific business hours as needed for coverage.

• Strong customer service skills (verbal and written) and ability to be on the phone with customers the majority of the day. Low to medium incoming call volume.
• 3 - 5+ years of customer service/sales experience.
• Strong organizational skills, attention to detail, and accuracy.
• Ability to multitask on the phone and email while looking up system information.
• Proficient with MS Office (Outlook, Word, Excel).
• Strong English communication skills (verbal and written).
• Ability to maintain a professional demeanor in challenging situations.
• SAP experience preferred.
• Automotive industry knowledge is preferred.

Bilstein has great benefits to offer!

• A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness.
• Multiple competitive Health, Dental & Vision Coverage options.
• 401K matching program.
• Paid time off + 13 paid holidays.
• Paid volunteer hours.
• Tuition reimbursement program.
• Gym reimbursement.
• Company-paid short-term disability and life insurance.
• Internal growth opportunities.
• Employee Assistance Program (EAP).
• Discounted BILSTEIN products.