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The Minnesota Wild Customer Sales & Service team is committed to building meaningful lasting relationships and delivering all Minnesota Wild fans and Season Ticket Members exceptional customer service. We embrace a fun and fast-paced culture that encourages open communication and team building. The role includes working the majority of home games as well as planning and execution of Member and fan events, providing you the opportunity to represent the Wild and maintain relationships with our fans. We are looking for an enthusiastic individual that has a passion for delivering a high level of service to our clients both internally and externally. Working with a close-knit team, you will be part of a group that is motivated, creative, results-oriented and committed to building lasting relationships. You will have prior experience in delivering superior customer service and have the drive to go the extra mile for our fans and Season Ticket Members. You will thrive planning and executing events and have meticulous attention to detail. Lastly, you will be reliable, flexible and passionate with a willingness to work collaboratively within a team environment. The Customer Sales & Service Intern assists with the development and day-to-day execution of department initiatives, which include Season Ticket Member and sales events as well as assisting group sales initiatives. Duties include providing the department support with game day preparation, maintaining relationships with guests and support related department projects.

Responsibilities/Essential Functions

• Assist in the planning and execution of Season Ticket Member and new business events.
• Coordinate communication and items related to group sales initiatives.
• Provide daily sales & service team support.
• Assist with the set up and preparation of activation locations within the arena on game days.
• Provide exceptional customer service internally and externally, as well as assist guests during events and games while staffing designated activation areas.
• Ability to multitask and manage various projects and requests.
• Ability to work flexible hours including evenings, weekends and/or holidays.
• Perform other duties as assigned.

Position Requirements Formal Education & Certification

• College degree in sports management, sales, marketing, communications and/or business management.
• Minimum 1 year customer service and/or sales experience.
• Experience working in sports industry and/or knowledge of hockey preferred but not required.

Knowledge & Experience

• Proficient computer skills with ability to use Microsoft Word, Excel, and PowerPoint.

Personal Attributes

• Excellent time management and organizational skills with ability to successfully prioritize and multi-task.
• Ability to work collaboratively within team environment with a focus on quality fan and guest experience.
• Possess a strong work ethic and high level of integrity.
• Attention to detail with excellent written and verbal communication skills.
• Demonstrates a positive attitude.
• Coachable, open to learning and receiving feedback.

Work Conditions

• Ability to work flexible hours including evenings, weekends and/or holidays (40 hours per week).
• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
• Ability to lift at least 40 pounds.
• Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.
• We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.

Experience
Preferred

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