"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service Advocate I

Location: Columbia, SC- 29229 (ONSITE)

Duration: 6 months contract

pay scale is $14-$15.50/hr

Job Description:

Note: Please share this job posting within 40miles of Columbia, SC- 29229

Responsibilities:

• Respond accurately, timely, and courteously to customer inquiries via telephone, written correspondence, web, or walk-in channels.
• Document inquiries accurately for record-keeping purposes.
• Initiate or process adjustments and conduct research to resolve inquiries effectively.
• Coordinate with other departments to resolve customer problems.
• Respond to priority inquiries and assist with special projects as directed by management.
• Provide feedback to management regarding customer problems, questions, and needs.
• Maintain accurate records on complaints and customer comments, making recommendations for changes to management.
• Follow through on complaints until resolved or escalate to management as needed.
• Maintain basic knowledge of quality work instructions and company policies.
• Assist with process improvements by recommending changes in procedures and techniques.
• Maintain departmental productivity, quality, and timeliness standards.
• Identify and report suspected fraudulent activities and system errors to the appropriate departments.

Required Skills and Abilities:

• Excellent verbal and written communication skills.
• Strong human relations and organizational skills.
• Ability to handle high-stress situations.
• Good judgment skills.
• Strong customer service skills.
• Ability to learn and operate multiple computer systems effectively and efficiently.

Education and Experience:

• Required Education: High School Diploma or equivalent.
• Preferred Education: Associate Degree.
• Required Work Experience: None.
• Preferred Work Experience: 2 years of customer service or call center experience.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.