Customer Service Agents

RemX is assisting a client of ours in Knoxville seeking Customer Service Representatives with some Call Center experience.

This is a an onsite opportunity.

Schedule: Monday to Friday

Hours : 8am to 5pm

Pay: $17/hr

Key Responsibilities:

Responsible for making payments to Insurance Carriers on behalf of Banks for escrow payments on mortgages.

Maintain a positive, empathetic, and professional attitude toward potential customers at all times.

Reach out to potential customers through various channels.

Knowledgeable in our products and services.

Ensure daily performance goals are met.

Keep records of customer interactions, transactions, comments, and complaints.

Communicate and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the outbound sales process.

Skills & Abilities:

• Pleasant, calm demeanor on the phones

• Ability to speak confidently

• Excellent command of the spoken English language

Education & Experience:

• High School Diploma or a minimum of three (3) years in a similar role