How to Apply

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file (because of system limitations). This role is onsite in Ann Arbor, MI. You must be available to work weekends. An example of what your schedule could look like: Sunday through Thursday, 7 am - 4 pm. For a full job description, see link here . For questions about this role, email [email protected] .

Summary

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to build a better world through business. Through our powerful ideas, purpose-driven leaders, and positive impact, we empower business leaders to improve the world. Michigan Ross values a culture of diversity, equity, and inclusion. We are committed to the development of diverse and culturally intelligent staff who grow and contribute to a positive and inclusive environment. Learn more about Ross HERE .

Purpose:
As the Customer Service and Operations Assistant, you will provide exceptional customer service to Ross School of Business students, faculty, staff, and visitors by phone, email, online systems and in-person. You will also oversee the student receptionists for the main entrance. You will report directly to the Operations Manager.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off (Vacation, Holidays, Season Days)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Flexible Work Program
• Ross Onsite Fitness Center

Responsibilities*

Customer Service & Administrative Support 30%

• Assist the Operations Manager in developing and preparing departmental guidelines, procedures, and reference materials.
• Answer and route incoming calls, attending to the needs of visitors and callers.
• Act as a backup for the Event Coordinator by managing room reservations in the Ross Room Reservation System.
• Manage correspondence in the Ross Facilities and Operations email accounts, responding to or coordinating customer requests with the Operations department.
• Place service calls for office equipment and general office maintenance.
• Collaborate with multiple departments, students, staff, and faculty.
• Coordinate with Facilities Supervisors to address customer requests.
• Assist faculty with academic class and exam scheduling.
• Maintain a database of frequently requested information.
• Partner with other departments and campus partners to address inquiries and share relevant updates.

Welcome Desk Oversight & Reception 40%

• Train and assist with scheduling and orientations for student receptionists.
• Provide exceptional customer service to visitors, donors, faculty, staff, and students.
• Handle last-minute room reservations and booking requests.
• Assist faculty and Ph.D. students with collecting and distributing exams.
• Direct visitors to designated locations.
• Manage the business school's lost and found system, including logging and categorizing items and assisting with item reclamation.

Facilities, Mail & Event Support 30%

• Support events and student activities throughout the business school complex.
• Monitor and verify the condition of classrooms, conference rooms, study rooms, and common areas.
• Assist Facilities Assistants with inspecting, maintaining, and cleaning public spaces to ensure they are presentable.
• Participate in campus-wide meetings or committees.
• Inspect and tidy furniture in the Winter Garden area.
• Report damages or maintenance needs.
• Serve as a backup for the mail room and reservation coordinator.
• Respond to medical, fire, and tornado emergencies, and engage with public safety.

Required Qualifications*

• A high school diploma or equivalent.
• 2+ years Administrative assistant or customer service work experience (internships and student employment count).
• Data entry experience.

Additional Information

The general posting range for this position is $39,000 - $43,000. You can expect to be paid a great compensation package. Factors used to determine salary include experience, knowledge and skills for the position. You are encouraged to discuss salary questions to honor agreement and transparency throughout the recruiting process. Selected candidates whose start date is after April 1st will be eligible for the annual salary program in September 2025, if offered.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

250048

Working Title

Customer Service and Operations Assistant

Job Title

Cust Svc Assistant Inter

Work Location

Ann Arbor Campus

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

School Bus Admin

Department

ROSS SCH Operations

Posting Begin/End Date

6/05/2024 - 6/19/2024

Salary

$39,000.00 - $43,000.00

Career Interest

Administration