Customer Service Assistant 1 (Hybrid Eligible)

The Department is seeking a seasoned front desk receptionist with exceptional customer service skills and an eye for detail.

Making an excellent first impression is critical for this role. You are often the first and last impression. This front desk position requires someone with outstanding customer service skills, multi-tasking abilities, is well organized, Self-motivated, professional, and polished.

If this sounds interesting to you, continue reading below to learn more about this career opportunity with the Ohio Department of Insurance.

Your Key Responsibilities include but are not limited to the following:

• Serves as front desk telephone receptionist responsible for answering multiple phone lines.
• Responds to general information calls, transfers calls and/or takes phone messages.
• Provides first level assistance and information to general public, business professionals, government agencies in response to general requests and/or inquiries
• Performs clerical support for 3 of our 9 divisions
• Greets staff and guests, when on-site
• Develops knowledge to aid customers in webpage navigation

The final candidate can expect to be paid at step 1 in the assigned pay range as a new hire, unless otherwise required by legislation or union contract. As a Customer Service Assistant 1, you will receive an increase after six (6) months then an annual step increase until you reach the last step in the pay range. Additionally, there are opportunities for possible annual cost of living (COLA) adjustments and a longevity pay supplement after five (5) years of state service.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

3 months training or 3 months experience in office practices & procedures; 1 course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 months experience in typing, keyboarding, data entry or word processing; 1 course or 3 months experience in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service

Technical Skills: Customer Service

Professional Skills: Customer Focus, Listening, Responsiveness