Customer Service Assistant 1

What You Will Do at ODM:

Office: Strategic Initiatives

Bureau: OhioRISE

Classification: Customer Service Assistant 1 (PN 20102073)

The Ohio Department of Medicaid (ODM) is seeking an detail-oriented professional to assist with incoming and outgoing mail. As a C ustomer Service Assistant 1, your responsibilities will include but are not limited to:

• • Scan and upload returned mail to the shared Teams drive on a daily basis.
  • Review email or excel spreadsheets to identify letters requiring printing, folding, and mailing.
  • Maintain accurate records of sent correspondence in a tracking spreadsheet.
  • Ensure timely delivery of outgoing mail to the mail room each day.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.