Customer Service Coordinator I

Tarboro, North Carolina

Employer: Compunnel
Industry: 
Salary: Competitive
Job type: Part-Time
Description:

Responsibilities:




In this role, you will act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of Corning Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support. We look for you to attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met. You will perform the full scope of customer service tasks including problem solving, trouble shooting, negotiating and cultivating excellent relationships with customers and co-workers. It will be expected that you will have a full understanding of department and company procedures and policies and the ability to promote Corning Life Sciences image in a positive manner and to led by example.




Day to Day Responsibilities:

• Handle incoming high order volume received via phone and email.

• Handle high volume of Case Management related to inquiries and orders in SalesForce.com

• Interact daily with internal/external contacts using multiple systems to ensure accurate information.

• Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.

• Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.

• Assist with complaints processed by the Complaint team.

• Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile.

• Follow up with New Accounts team on necessary account set up changes.

• Responsible for ensuring 100% follow-up to customers internally and externally.

• Attend Product/Technical training as scheduled.




Hours of work/work schedule/flex-time:

• Monday through Friday, 8 hour/day between the hours of 8:00am and 6:00pm




Required Education:

• High school graduate or equivalent.




Required Years and Area of Experience:

• 2+ years of cross functional commercial or customer service experience.




Required Skills:

• Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity.

• On time attendance.

• Excellent professional verbal and written communication skills

• Proficiency with Word, Excel, E-mail, Web.

• Can type at a 50-WPM average.

• Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.

• Ability to meet or exceed Department Metrics.

• Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.




Desired Experience / Qualifications / Skills:

• Experience in the Life Science industry or related field.

• Experience with PeopleSoft Order Management or a comparable system.

• Experience with SalesForce.com case management.

• Call center experience.




Soft Skills:

• Ability to work independently in a team environment and easily collaborate when necessary.

• Positive, enthusiastic and high energy.

• Dependable, committed, reliable and high work ethic.

Education: High School
Created: 2024-05-25
Reference: BHADC4799593
Country: United States
State: North Carolina
City: Tarboro

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