Customer Service Coordinator II
Corning, New York
Employer: Compunnel
Industry:
Salary: Competitive
Job type: Part-Time
Description:
Supports CET Customer Service team. Provides order management support to business customers (order entry, order
maintenance, logistics, inventory review, price updates, etc.) and support metrics.
Delivers professional, first line inter-face
for customer correspondence including providing conflict resolution.
Maintains records of customer profiles and prepares
status reports. Position acts as a liaison between customer and business.
Identify and act on supply issues to minimize
impact to the customer.
Thoroughly and accurately follows detailed standard procedures and performs duties within
prescribed time frames.
Required Skills/Experience:
Strong attention to detail, experienced at building relationships and working across many different areas.
Able to
effectively manage multiple activities in a fast-paced environment.
Gathers information independently using established
and well-defined procedures to problem solve, make decisions, and prioritize.
Ability to negotiate and resolve issues
across multiple functions.
Demonstrates strong excel skills.
Consistently completes tasks with a high level of accuracy and
professionalism and has very strong communications skills (both written and verbal).
Desired Skills/Experience:
PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers and
freight forwarders.
Positive attitude, team player.
Enjoys being challenged and strives to improve processes.
Desired/Required Soft Skills:
Team player, clear and concise communications skills, patience, ability to remain calm in stressful situations, attentiveness
and has a positive attitude, is dependable and punctual.
Preference will be given to candidates with:
1+ year customer service experience and outstanding Microsoft Excel skills
Education: Bachelors Degree
Supports CET Customer Service team. Provides order management support to business customers (order entry, order
maintenance, logistics, inventory review, price updates, etc.) and support metrics.
Delivers professional, first line inter-face
for customer correspondence including providing conflict resolution.
Maintains records of customer profiles and prepares
status reports. Position acts as a liaison between customer and business.
Identify and act on supply issues to minimize
impact to the customer.
Thoroughly and accurately follows detailed standard procedures and performs duties within
prescribed time frames.
Required Skills/Experience:
Strong attention to detail, experienced at building relationships and working across many different areas.
Able to
effectively manage multiple activities in a fast-paced environment.
Gathers information independently using established
and well-defined procedures to problem solve, make decisions, and prioritize.
Ability to negotiate and resolve issues
across multiple functions.
Demonstrates strong excel skills.
Consistently completes tasks with a high level of accuracy and
professionalism and has very strong communications skills (both written and verbal).
Desired Skills/Experience:
PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers and
freight forwarders.
Positive attitude, team player.
Enjoys being challenged and strives to improve processes.
Desired/Required Soft Skills:
Team player, clear and concise communications skills, patience, ability to remain calm in stressful situations, attentiveness
and has a positive attitude, is dependable and punctual.
Preference will be given to candidates with:
1+ year customer service experience and outstanding Microsoft Excel skills
Education: Bachelors Degree
Created: 2024-05-17
Reference: BHADC4855919
Country: United States
State: New York
City: Corning
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