Customer Service Coordinator / Resources

Albuquerque, New Mexico

Employer: Ardent Health Services
Industry: Administrative Support
Salary: Competitive
Job type: Full-Time
Overview

Join our team as a day shift, full-time, Specialist Management Customer Service Coordinator (CSC) in Albuquerque, NM.

Fulfilling your purpose begins here:

People First, Always. Here's how we take care of our people:
  • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more .

Your team is bigger than your department:
  • Lovelace Medical Group is a multispecialty provider group which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care.
  • We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

Responsibilities

  • Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.
  • Handles customer account transactions, provides customer assistance and performs and/or oversees cashiering operations. Accurate documentation of posted payment or payment arrangements.
  • Reconciles daily cash drawer in accordance to cash balance policy and procedure. Accurate completion of mini cash report to include minimal posting errors.
  • Completes assigned work queues to ensure timely completion of accounts for billing.
  • Adheres to policies, procedures and regulations to ensure patient safety and regulations. Must attend mandatory meetings and provide constructive recommendations for areas of improvement.
  • Takes ownership of assignments and other duties as assigned or requested.
  • Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.
  • Cooperates and interacts with superiors, peers, other departments, and all customer groups demonstrating our commitment to service to include LHS behavioral standards.

Qualifications

Job Requirements:
  • High School Diploma or GED
  • Medical terminology
  • One (1) year of previously related experience

Preferred Job Requirements:
  • Associate's Degree in related field of study
  • Previous medical office experience
  • Heart Saver
Created: 2024-09-08
Reference: 103383
Country: United States
State: New Mexico
City: Albuquerque
ZIP: 87121

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