Title: Customer Service Deputy Clerk- Chesterfield JDR

State Role Title: Deputy Clerk

Hiring Range: Negotiable to $40,032

Pay Band: UG

Agency: Supreme Court

Location:12th Dist. CSU Chesterfield

Agency Website:www.vacourts.gov

Recruitment Type: General Public - G

Job Duties

Job Summary - Chesterfield Juvenile and Domestic Relations District Court has a customer service deputy clerk position available for the right applicant. This position works under the direction of the Pre-Court Supervisor and ultimately reports to the Clerk of Court. The customer service deputy clerk must uphold the Oath of Office and keep the work of the Chesterfield J&DR District Court in the strictest of confidence.

Essential Duties & Responsibilities - Interact professionally with the general public, attorneys, and other court-related agencies without bias; provide courteous customer service as a front-line customer service window clerk; receipt monies for payment of court fines and costs; receive, date-stamp, and disseminate petitions, motions, appeals, and all other filings according to documented procedures; answer legal and case-related questions posed by the public, attorneys, and other court-related staff; other clerical and court case processing duties as assigned, including but not limited to data entry, mail processing, issuing subpoena, etc. Excellent data entry skills and attention to detail are necessary in this position. As a public-facing member of the court's operation, empathy and trauma-informed customer service skills are crucial for success in this role.

Minimum Qualifications

Minimum Qualifications/Experience - Qualified applicants must possess a can-do attitude, be able to meet strict deadlines, and handle a high volume of paperwork and public interaction in a court setting. Favored applicants will be self-motivated, be able to work independently as well as part of a team and manage changing priorities.

Additional Considerations

Preferred applicants will have attended college; have relevant judicial system experience in a similar position in a court setting; possess credible experience working in a trauma-informed environment; and have experience providing face-to-face customer service interactions in a challenging environment.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Contact Information

Name: Valkyrie Moriconi

Phone: No Calls

Email: humanresources@vacourts.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.