Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Engineer.

This position will be assigned to a specific region, e.g., and can work remote from San Francisco, CA, San Jose, CA or Sacramento, CA. The position is not eligible for relocation assistance.

Your Role:

• Building and sustaining strong partnerships with your customers through the effective use of both technical expertise and interpersonal skills.
• Serving as the company's primary customer facing technical representative while working in collaboration with biomedical engineers and other senior staff members in a hospital or clinical environment.
• Ownership of customer relationships with the goal of upholding a high level of satisfaction with optimum service delivery.
• Working closely with clinical and sales partners best manage and grow your install base.
• Troubleshooting and resolving both hardware and software issues with ultrasound equipment, either remotely or at a customer site.
• Managing installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard.
• Ensuring all work and equipment adhere to all state and federal regulatory requirements.
• Submitting documentation required to remain in compliance with serviceable repairs.
• Maintaining a clean driving record in compliance with company fleet vehicle policies

Your Expertise:

• Background maintaining electronic equipment, either in or out of a healthcare environment.
• MS Office software like Word, PowerPoint, Excel and Outlook).
• Desire to work with our latest technology and learn about new software and hardware solutions.
• Passion to deliver customer centric solutions to customers.
• A self-starter and ability to independently manage their time/schedule.
• Willingness to travel and flexibility, for both day-to-day work and required company training.

Required Skills, Education and Experience for this position:

• BSEE/BSEET/BSME/BSMET degree in electronics or equivalent combination of education and experience.
• Minimum 3-5 years of experience.
• Knowledge of computers and networking.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Strong customer service skills through clear verbal communication with customers that explains the diagnosis of the event of the CSEs.
• Must be able to be compliant with hospital credentialing requirements.
• Excellent organizational, time management, written and verbal communication skills.
• Ability to travel >75% of the time.

The pay range for this position is $85,000 - $100,000 U.S. dollars annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience, as well as where the work will be performed. The annual incentive target is 10% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html

This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here .