Customer Service Helpdesk Analyst (Spring, Texas)

Apex Systems, nation's 2nd largest IT Staffing firm, is looking to hire a Customer Service Helpdesk Analyst on a 1 year contract basis in Spring.

Position Overview

• Excellent analytical and problem solving skills
• Strong customer service skills and a desire to help people with technical problems.
• Strongly prefer candidates who have attended one or more customer focus training such as below or equivalent
• Strong conflict resolution skills
• Strong IT technical skills (Desktop/Laptop/Applications trouble shooting skill
• Professional telephone skills training for service desk (e.g. Telephone Courtesies & Effectiveness, Enhancing Customer Relationship through effective Telephone Skills and etc.)
• Proficiency in the Microsoft Office Suite Basic Level Skill Set, email and Remedy
• Accent neutralization or better pronunciation trainings
• Make full use of all information / problem solving resources
• Adhere strictly to schedule for report times, lunches and breaks
• Identify opportunities for improvements to service offerings.
• Report potential problems which can affect business.
• Insure compliance with all company policies and procedures.
• Report all security violations to Security & Control
• Ability to communicate clearly and concisely in English, Both orally and in writing
• Strong verbal and written English
• Good writing skills
  

*Please note that as a contract employee with Apex Systems, you'd be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay; Training and Development Programs; Corporate Discounts/Perks and our Referral Program.*

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.