Customer Service Lead

Date Posted:
2021-07-28-07:00
Country:
United States of America
Location:
HSK02: Kidde Aerospace 4200 Airport Drive,NW, Wilson, NC, 27896 USA

Position is a Customer Service Lead position of Wilson Customer Service Group supporting inquiries from customers regarding replacement orders, managing inventory, and reporting the overall status of the replacement orders both to customers and management.

Responsibilities:

• Oversight of Order Entry and ensure delivery dates are appropriately aligned and specific forecast is consumed.
• Ensuring order prioritization through the factory or from special allocated stock.
• Management of allocated stock and decisions on use of stock as required for replacement orders or allocation to other orders.
• Coordination with MRO facilities on orders that require replacement, ensuring timely loading of orders and shipment of parts.
• Coordination with Avionics Customer Service team on specific customers needs and timelines as well as other communications regarding replacement orders.
• Daily report of status of parts in stock and on delivery, as well as reconciliation of finished goods and coordinating movements of materials to allocated stock.
• Oversight, reviewing and processing of potential warranty claims including timely adjudication of claim and issuance of credit memos.
• Working with Finance on development of new process to track claims and provide better reporting.
• Development and improvement of tracking of reporting and automation of processes to improve timelines and ensure timely responses to customers in all situations.
• Development of improved forecasting and planning to ensure necessary inventory is available in the required timelines.

Basic Requirements:

• Bachelors degree and 8 years of prior relevant experience OR
• Advanced Degree in a related field and minimum 5 years experience OR
• In absence of a degree, 12 years of relevant experience is required
• Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations.

Preferred:

• Knowing SAP
• Advanced Excel: Pivot Tables, Visual, Basic Scripting

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means were helping passengers reach their destination safely. Were connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And were providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career Join our Avionics team today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement
• Life insurance and disability coverage
• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance,critical illnessinsurance, group legal
• Ovia Health, fertility and family planning
• Employee Assistance Plan, including up to 5 free counseling sessions
• Redbrick - Incentives for a Healthy You
• Autism Benefit
• Doctor on Demand, virtual doctor visits
• Adoption Assistance
• Best Doctors, second opinion program
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team thats redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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