Customer Service Manager

Jonesboro, Arkansas

Employer: TrinityRail
Industry: Sales and Customer Service
Salary: Competitive
Job type: Full-Time
TrinityRail is searching for Customer Service Manager. We provide a complete array of railcar maintenance services. The ideal candidate would e nhance the customer experience by optimizing the flow of information throughout the operations process within the shop.

What you'll do:
  • R esponsible for end-end sales, operations & planning processes
  • Serve as the point of contact between the plants and customers
  • Review all documents prior to inbound inspection; outbound disposition
  • Develop standard operating procedures for all costumer-facing processes
  • Monitor and track shop car turnaround times
  • Participate in weekly calls with corporate regarding plant activity and car flow updates
  • Ensure accurate status of all cars in Railcar Rx
  • Answer questions regarding the status of car flow
  • Manage all inbound and outbound
  • Manage the Revenue forecasting
  • Supervise 3-6 employees directly
  • Develop alternate method(s) for digitizing car documentation


Qualifications
What you'll need:
  • Bachelor's Degree or equivalent combination of education and experience
  • 5 or more years in the transportation/ logistic field
  • 5 or more years in the customer service field
  • Experience managing teams
  • Highly functional in all Microsoft Office products
  • Excellent to multi-task in a fast-paced environment
  • Ability and desire to work in a team environment
Created: 2024-05-04
Reference: 2400430
Country: United States
State: Arkansas
City: Jonesboro

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