Job Description

Job Title: Customer Service Manager

City: Canandaigua / State: New York

Job Description

Join Reynolds Consumer Productsand Drive Your Career across a world of opportunities! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. If you are looking to build a strong career, we have an opportunity for you! We are searching for a Customer Service Manager to join our team in Canandaigua, NY.

Your Role:

The Customer Service Manager ensures that Reynolds Consumer Products customers are satisfied. Your role is to provide superb customer service by leading and motivating the customer service teams, developing loyalty programs, and creating customer satisfaction goals. We embrace and accept individual experiences and backgrounds to achieve a diverse and inclusive workplace.

You will have the opportunity to:

• Hire, onboard, and develop Key Account Specialists to ensure that the level of service RCP customers expect is delivered in a timely, accurate, and professional manner.
• Develop and maintain positive customer relations and coordinates with various functions within company to ensure service levels goals and on-time delivery metrics are achieved.
• Develop positive relations with internal functions including sales, planning, transportation, and warehouse personnel.
• Manage service teams that handle order management, customer service inquiries, and problems via the telephone, e-mail and other modes of communication.
• Manage workload and ensure sufficient back-up coverage is in place.
• Develop and monitor standard operating procedures, policies, and information flow.
• Work jointly with customers on initiatives developing win-win solutions for both companies.
• Use metrics, logistics knowledge, industry trends, etc. to identify opportunities to improve service and/or reduce logistics cost.
• Manage projects across the supply chain that impact multiple cross functional areas.

In this exciting role, you will use your people skills to train our staff and ensure that our customers are satisfied, treated with respect, and given the answers they need. We strive to build a diverse, inclusive, and talented workforce who will contribute to the Companys vision, mission, and goals.

You will love it here if

• You are a strong and visionary leader who likes to help others succeed
• You work well with others, promote collaboration and knowledge sharing
• You thrive in a fast paced high-energy environment
• You pay great attention to detail and are well organized

We need you to have:

• BA/BS degree in Sales, Marketing, or Business, or 5-7 years of experience in related field.
• 5+ years of related professional and progressive experience in customer service and/or sales support.
• Prior team management experienced combined with a proven track record of developing, coaching, and mentoring individuals and/or teams.
• Proficient in MS Office.
• Excellent written and verbal communication skills, including presentation skills and the ability to communicate and influence at all levels within the organization.
• Self-directed with the ability to work in a fast-paced environment with multiple accountabilities and multiple internal customers.
• Strong analytical skills as well as organizational skills with high attention to detail.
• Ability to translate business objectives into tactical actions and make sound business decisions under time pressure.
• Ability to work a flexible schedule during key business deadlines.
• Ability to travel on a limited basis.
• Must be team oriented with the ability to work on high collaboration and performance teams.

Icing on the cake:

• MBA or other advanced degree.
• SAP knowledge and experience.

Salary Range: $98,000 - $105,000

Want to know more? Check out our website or connect with us on LinkedIn!

Apply today to join a fast-growing innovative company!

Not a good fit but know someone who is? Please refer them!

Local candidates only, no relocation assistance available

Join Reynolds Consumer Products and

Drive Your Career across a world of opportunities!

For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by emailing us at Recruitment@ReynoldsBrands.com .

No recruiter calls or emails please.

Reynolds Consumer Products is an Equal Opportunity Employer EEO AA M/F/Vet/Disability.

Qualified applicants will receive consideration for employment without regard to their age, race, color, religion, national origin, sex, sexual orientation, protected veteran status, genetics, or disability.

Reynolds Consumer Products is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following EEO is The Law Poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

The Pay Transparency Regulations Frequently Asked Questions can be found on this link:

Pay Transparency Regulations Frequently Asked Questions | U.S. Department of Labor (dol.gov)

The poster and the supplement can be found on this link.

http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm