Customer Service Manager

Green Bay, Wisconsin

Employer: Schneider
Industry: Operations
Salary: Competitive
Job type: Full-Time
Job overview:

Schneider is seeking a Customer Service Manager in Green Bay to lead and develop a team of associates. The Customer Service Manager will coach their associates on resolving problems and acting on opportunities to provide on-time service to customers, increase revenue generation and reduce costs.

Responsibilities:

  • Coach and mentor a team of associates.
  • Participate in business meetings.
  • Optimize resource utilization to achieve business objectives.
  • Make employment-related decisions.
  • Resolve issues related to productivity, capacity, equipment, safety and cost efficiency.
  • Work closely with other teams to identify and address problem areas and streamline processes.
  • Escalate issues as needed and propose new processes based on findings.


Skills and qualifications:

  • Must be able to work second shift: Tuesday - Saturday from 3:30 p.m. - midnight.
  • Bachelor degree in transportation, logistics or a related field.
  • Two plus years of related work experience.
  • Have strong written and oral communication skills.
  • Is goal-driven and motivated to reach desired outcomes.
  • Able to positively coach, lead and influence a team.


Pay and benefits:

  • Medical, dental and vision insurance.
  • Company paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.
  • See full list of operations benefits.
Created: 2024-09-09
Reference: 550050
Country: United States
State: Wisconsin
City: Green Bay
ZIP: 54311

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