Customer Service Operations Support Administrator

We are seeking a passionate team player with exceptional customer service skills to join our Customer Service Center as a Customer Service Coordinator. The ideal candidate will have excellent attention to detail and professional communication abilities, both verbal and written. You should possess curiosity and the ability to investigate and seek answers to questions across multiple technological platforms.

The Customer Service Coordinator will work closely with teachers and proctors, acting as an escalation point to provide high-quality customer service and ensure the smooth delivery of client programs.

Primary Responsibilities:

• Receive and respond to client queries through calls, emails, and chats
• Act as an escalation point for service-related issues
• Follow through with incidents, reports, and projects
• Identify opportunities for improvement and efficiencies
• Input accurate customer information into the database

Education and Experience:

• Minimum High School Diploma or Equivalent
• Experience in training, teaching, or coaching
• 3+ years of customer service experience preferred

Skills, Knowledge, and Abilities:

• Excellent oral and written communication skills
• Ability to multitask, including answering customer calls, chats, and emails simultaneously
• Familiarity with various training tools and models; understanding of learning styles preferred
• Proficiency in Microsoft Office Suite (Excel, Word, etc.)
• Effective problem-solving skills
• Conflict management skills
• Strong organizational skills

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: On-site

Req ID: 16567

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