Customer Service Rep 1

Job Description:IMPORTANT PLEASE READ!
There will be a candidate limit per supplier on this request of 5 candidates.
If any of your candidates have been Rejected or Withdrawn - they will count towards the total.
Please be thoughtful when submitting your candidates!

Pay Rate: $13

Work Schedule: (Days & Time) : 7am-7pm- Monday-Friday (8 Hour shift)

Work location & Type: Hybrid- Must be within 60 miles of McKesson offices listed below.
Training is onsite.
McKesson Locations:
401 Mason Rd, Lavergne, TN, 37086

Skills:Mandatory:
Call center experience
Customer Service experience
Expert Computer Skills
English Speaking and effective communication skills

Screening Questions:
This is a HYBRID position, which means you will be required to come in the office occasionally. Will that be a problem?
You must be in a commutable distance from the Office of Destination ( LaVergne TN or Ft Worth TX. What city do you live in?
Do you have a residency that you will be able to work from home with internet connectivity?
The training is for approximately 2 - 4 weeks. You will be required to be onsite for some of the training. Will that be a problem?
Week One - onsite all week
Week Two - onsite first 3 days
Week Three - onsite first 3 days
Perfect Attendance is required during training and on the job training. You must be in attendance every day for training. No exceptions. Will this be a problem?

PERKS : Temp to perm position

additional information : Need to fill positions by 10/14

The primary focus of a Physicians Services High Touch Representative is to answer customer calls. They will enter orders, process return requests, track order progress, and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned Salesforce cases in their assigned queue(s) and manage any stretch projects or assignments as given to them by their supervisor.
As a customer facing member of the MSH (McKesson Specialty Health) team, the High Touch Representative is to always conduct his/herself in a professional manner. He/she treats all customers with empathy and always strives to provide our customers with a first call resolution.
If selected, the candidate must be willing to work in a high-volume call center environment where they are seated at a desk, processing information on a computer and answering calls through a headset for the extent of their shift. Upon training, the agent will be required to pass examinations and meet minimum scores for Quality Call Monitoring and other designated metrics.
Also, this is a HYBRID role. The candidate must live within the surrounding areas of the McKesson Ft. Worth office. The candidate will be required to work in the office occasionally to perform their work duties, training, meetings, etc....
The candidates must be able to work between the hours of 7am - 7pm cst Monday - Friday.

Skills:
Category

Name

Required

Experience
Soft SkillsAdvanced Communication SkillsNo Soft SkillsCommunication SkillsNo Soft SkillsCustomer ServiceNo Soft SkillsOral and Written Communication SkillsNo Technical SkillsCommunicationsNo Technical SkillsPC Technical KnowledgeNo Additional Skills:Entry level

Background Checks:
Name

Validation Event
FACIS Level 3 SearchOffer Acceptance Criminal History / Court RecordsOffer Acceptance Social Security Number VerificationOffer Acceptance Drug ScreenOffer Acceptance

High Touch Physician's Services Representative

Job Description

The primary focus of a Physicians Services High Touch Representative is to answer customer calls. They will enter orders, process return requests, track order progress, and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned Salesforce cases in their assigned queue(s) and manage any stretch projects or assignments as given to them by their supervisor.

As a customer facing member of the MSH (McKesson Specialty Health) team, the High Touch Representative is to always conduct his/herself in a professional manner. He/she treats all customers with empathy and always strives to provide our customers with a first call resolution.

If selected, the candidate must be willing to work in a high-volume call center environment where they are seated at a desk, processing information on a computer and answering calls through a headset for the extent of their shift. Upon training, the agent will be required to pass examinations and meet minimum scores for Quality Call Monitoring and other designated metrics.

Also, this is a HYBRID role. The candidate must live within the surrounding areas of the McKesson Ft. Worth office. The candidate will be required to work in the office occasionally to perform their work duties, training, meetings, etc....

The candidates must be able to work between the hours of 7am - 7pm cst Monday - Friday.

Enters Customer orders received via phone and/or e-mail. 40%

Receives calls via assigned call queues.

Monitors assigned email to case Salesforce queues.

Ensures that the assigned queues are worked within the established SLA guidelines regularly.

Follow up with customers based on service level guidelines.

Answers Phones and Assists Customers with concerns as needed. 50%

Aids customers with returns process initiation.

Aids customers with order requests.

Answers shipping and delivery questions.

Directs customers to proper departments when questions are outside of their assigned scope of business.

Completes ongoing training as assigned. 5%

Complete assigned CCCE courses in a timely manner.

Participates as an active member of assigned team. 5%

Attends all scheduled team meetings.

Prepares for monthly 1:1's with supervisor.

Qualifications & Competencies

• High School Diploma / College Degree Preferred
• General Computer and Keyboarding Skills
• Microsoft Office Skills
• Strong attention to detail
• Strong prioritization and organizational skills
• Ability to work within given Schedule Adherence tolerances.
• Well Spoken and a Clear Communicator
• Call Center Customer Service Experience Preferred
• Works well in a team driven environment.
• Strong Sense of Urgency

Job ID : 438470