Customer Service Rep 1

A fortune 500 healthcare company in Fort Worth, Texas is looking for a customer service representative to join an established team of reps. The ideal candidate will be taking inbound calls/tickets daily from pharmacists, clinicians, etc. with the intent to efficiently take resolve any issues at hand. This is not a technical role but is a role that requires a strong understanding of process. There will not be a script, as this will be more of an "if-then" type of position. High empathy levels and the ability to operate quickly are imperative for success as the end clients may be calling about time-sensitive information.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

1+ years of inbound customer service experience
Strong Salesforce experience

Nice to Have Skills & Experience

Some experience in healthcare industry

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.