Customer Service Rep 2
Champaign, Illinois
Employer: Carle Health
Industry:
Salary: Competitive
Job type: Full-Time
Position Summary:
Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A strong focus is placed on member retention through relationship building and maintaining superior service standards.
Qualifications:
EDUCATIONAL REQUIREMENTS
None Specified
CERTIFICATION & LICENSURE REQUIREMENTS
Insurance Producers - Health w/in 6 months of hire. License required for the state(s) in which assigned Health Alliance office conducts business.
EXPERIENCE REQUIREMENTS
Three (3) years General - Customer Service
SKILLS AND KNOWLEDGE
Strong verbal and written skills geared toward communicating with Medicare beneficiaries demonstrated by communicating by e-mail, phone, letters and in person. Able to project a positive image. Able to deal compassionately with Medicare/Medicaid beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience. Able to perform at a constant pace while taking inbound calls and making outbound calls. Must be able to handle multiple tasks under constant pressure. Microsoft Office skills.
Essential Functions:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A strong focus is placed on member retention through relationship building and maintaining superior service standards.
Qualifications:
EDUCATIONAL REQUIREMENTS
None Specified
CERTIFICATION & LICENSURE REQUIREMENTS
Insurance Producers - Health w/in 6 months of hire. License required for the state(s) in which assigned Health Alliance office conducts business.
EXPERIENCE REQUIREMENTS
Three (3) years General - Customer Service
SKILLS AND KNOWLEDGE
Strong verbal and written skills geared toward communicating with Medicare beneficiaries demonstrated by communicating by e-mail, phone, letters and in person. Able to project a positive image. Able to deal compassionately with Medicare/Medicaid beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience. Able to perform at a constant pace while taking inbound calls and making outbound calls. Must be able to handle multiple tasks under constant pressure. Microsoft Office skills.
Essential Functions:
- In compliance with Centers for Medicare & Medicaid Services, Illinois Division of Insurance regulations and Health Alliance guidelines, receives, researches, responds to and documents inquiries from or on behalf of members or prospective members in professional and courteous manner.
- Takes action to resolve customer service, claims or billing complaints partnering with other departments if and when necessary. Follows-up to ensure that appropriate changes were made to resolve customer problem. Refers unresolved grievances to Lead Member Services Representative.
- Qualifies and assigns leads generated by internal marketing efforts to contracted brokers or internal sales associates or induces sales independently.
- Performs administrative tasks including but not limited to assembling mailings, distributing faxes, processing credit card transactions, and filing.
- Conducts outbound call campaigns to existing members.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
Created: 2024-06-09
Reference: 41966
Country: United States
State: Illinois
City: Champaign
ZIP: 61822
Similar jobs:
-
Junior Sales Rep (NE) - Chicago (Central)
DR Horton in Schaumburg, Illinois -
Call Center Rep - CMH Call Center
Carle Health in Peoria, Illinois -
Rep, Business Development
MSC Industrial Supply Co in Rockford, Illinois -
Rev Cycle Regional Rep 2
Carle Health in Normal, Illinois -
Revenue Cycle Denials Receivable Rep
Carle Health in Urbana, Illinois -
Rep IV, Fld Sls&Acct Mgmt
WestRock in New Lenox, Illinois💸 $101250.00 per year -
Customer Service Rep
Carle Health in Champaign, Illinois -
Product Line Rep
AAR in Wood Dale, Illinois -
Customer Service Rep (ET)
MSC Industrial Supply Co in Machesney Park, Illinois💸 $19 per hour -
Patient Services Rep PSR - Internal Medicine
Ascension Health in Chicago, Illinois -
Customer Service Rep (ET)
MSC Industrial Supply in IL, Illinois -
Business Development Rep
MSC Industrial Supply in IL, Illinois -
PATIENT ACCOUNTS REP
UHS in Streamwood, Illinois -
Product Line Rep
AAR in Wood Dale, Illinois -
Outside Sales Rep (OSR) Walmart - KEN'S
Acosta, Inc in Evergreen Park, Illinois -
Customer Service Rep
Carle Health in Urbana, Illinois -
Junior Sales Rep (NE) - Chicago (Central)
DR Horton in Schaumburg, Illinois -
Patient Services Rep.
Comprehensive Cancer Centers of Nevada in Arlington Heights, Illinois -
Bus Svc Rep Entry - HRC Reg Day
Carle Health in Urbana, Illinois -
Customer Service Rep - Self Funded
Carle Health in Champaign, Illinois