Customer Service Rep 3
Houston, Texas
Employer: Houston Journal of Health Law & Policy
Industry:
Salary: Competitive
Job type: Full-Time
Description
Receives and responds to the more difficult customer inquiries and complaints in person, by telephone and/or email. Investigates and researches complaints and participates in negotiating solutions. Conducts proactive customer services activities and may conduct periodic surveys to assess the effectiveness of the program. May serve as team lead.
EEO/AA
Qualifications
High school and 5 years experience
Education: Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Experience: Requires a minimum of five (5) years of directly job-related experience.
Additional Job Posting Information:
- Department is willing to accept education in lieu of experience.
Receives and responds to the more difficult customer inquiries and complaints in person, by telephone and/or email. Investigates and researches complaints and participates in negotiating solutions. Conducts proactive customer services activities and may conduct periodic surveys to assess the effectiveness of the program. May serve as team lead.
- Handles more difficult questions and issues; provides general information; verifies information; and refers individuals to applicable office or department for further assistance as needed.
- May serve as team lead for lower-level customer service representatives, including coordinating entries in call center tracking database, ensuring vendor notification and resolution of issues.
- Accepts and processes requests for official university information or documents; provides instructions on how to obtain university information or documents.
- Investigates complaints from customers and participates in negotiating solutions.
- Conducts proactive customer service activities inside and outside the department.
- May be involved in the release of information to, other universities or external agencies.
- May handle money received as payment for processing forms.
- May conduct periodic customer satisfaction surveys, prepare reports, and other departmental projects.
- Performs other job-related duties as assigned.
EEO/AA
Qualifications
High school and 5 years experience
Education: Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Experience: Requires a minimum of five (5) years of directly job-related experience.
Additional Job Posting Information:
- Department is willing to accept education in lieu of experience.
Created: 2024-09-05
Reference: STA015016
Country: United States
State: Texas
City: Houston
ZIP: 77069
Similar jobs:
-
Supplemental Guest Transportation Rep - Part-time - Ben Taub Hospital
Harris Health System in Houston, Texas -
Admissions Rep / Registrar / Town Square / Admitting / PRN
UHS in Amarillo, Texas -
Employee Benefits Associate Account Rep - Career Development Program
USI Holdings Corporation in Fort Worth, Texas -
Patient Access Rep II
CHI in Bryan, Texas -
Call Center Sales Rep - $18 per Hour Plus Commission & Incentives
SPECTRUM in San Antonio, Texas💸 $18 per hour -
CUSTOMER SERVICE REP I
McLane Company, Inc. in Houston, Texas -
Call Center Sales Retention Rep (Bilingual Spanish) - $18 per Hour Plus Commission & Incentives
SPECTRUM in Pharr, Texas💸 $18 per hour -
Technical Sales Rep - Analytical Chemistry (1690)
Gables Search Group in Houston, Texas💸 $81000 - $91700 per year -
Patient Services Rep / Cardiology
Ardent Health Services in Athens, Texas -
ADMISSIONS REP/REGISTRAR
UHS in Laredo, Texas -
Patient Access Rep I
CHI in Lufkin, Texas -
Patient Access Rep (Part-Time) / LBJ Specialty Clinics / Bilingual Preferred / Mon.-Thurs. (11:30AM-8:00PM) rotating Sat.
Harris Health System in Houston, Texas -
Customer Service Rep
City of Corpus Christ in Corpus Christi, Texas -
ER ADMISSIONS REP
UHS in Denison, Texas -
Licensed Insurance Customer Service Sales Rep
StaffMyAgency LLC in VICTORIA, Texas💸 $12 - $22 per hour -
Patient Services Rep / Urology
Ardent Health Services in Tyler, Texas -
Patient Access Rep II
CHI in Bryan, Texas -
Lead Development Rep/Inside Sales, Global Lead Development
Amazon in Austin, Texas -
ER ADMISSIONS REP
UHS in Denison, Texas -
Patient Access Rep II
CHI in Bryan, Texas