Customer Service Rep

Genesis HealthCare is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you -- passionate, highly skilled and motivated to make a difference.

Why Genesis?
We improve the lives we touch through the delivery of high-quality healthcare and everyday compassion!
*We Care Deeply about YOU! Guided by our Core Values, Code of Conduct and Ethics program, we foster a culture of care and compassion. We focus on improving the quality of care through creativity and innovation, honesty and integrity in all we do.
*We Develop YOU! We provide career ladders, education and training opportunities so you can build a long and successful career with Genesis.
*We Appreciate YOU! We value your contributions to the Genesis mission and vision and instill an environment of teamwork and enjoyment in working together. We recognize and celebrate our shared successes.
*We are Committed to YOU! We know you are the vital link between Genesis, our patients and residents! We inspire you to be your best self.
*We Protect YOU! We take great pride in meeting or exceeding CDC and CMS standards.

The Guest Services Specialist ensures that all patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.

Position Highlights
*Promote Guest Services involvement based on the needs and interests of the patient/resident, preferences and life history
*Provide input into the design of events, offerings and activities and assist in the planning of Guest Services opportunities.
*Plan and organize daily tasks and schedules.
*Facilitate group and individual activities for customers of various cognitive and physical abilities in all component areas, e.g., physical, cognitive, social, spiritual, creative, wellness, sensory, community, and service.
*Participate in the formulation and follow through of the patient/resident care plan.

Benefits
*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
*Variable compensation plans
*Inclusive workplace with DEI committee
*Nursing Student Loan Debt Repayment and Tuition Assistance
*Tuition, Travel, and Wireless Service Discounts
*Employee Assistance Program to support mental health
*Employee Foundation to financially assist through unforeseen hardships

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification (full-time, part-time, or casual), job grade, location, and length of service.

Qualifications:

High school diploma or equivalent is required Must have experience in Customer Service/Hospitality.

Other Info

• Position Type: Full Time
• Pay Target: $18 - $19 per hour
• Job City: Philadelphia
• Requisition Number: 512317