Customer Service Representative I
Welch, Minnesota
Employer: Treasure Island Resort & Casino
Industry:
Salary: Competitive
Job type: Full-Time
*Please note this is not a remote position*
~ WE CREATE WINNING EXPERIENCES ~
* Pay Rate *
$16.00 an hour
*Hire on Bonus*
$2,000 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
SUMMARY: To answer incoming calls, redirect callers, respond to property-related inquiries, and make hotel reservations.
- Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
- Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
- Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
- Alert Security to potential problems and emergencies
- Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
IDEAL CANDIDATES HAVE:
Required:
- High School Diploma/GED or equivalent experience
Preferred:
- One (1) year call center or reservation agent experience preferably in a hotel or casino environment
~ Four reasons why our Team Members have chosen to stick around for 20+ years!~
o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!
A Resume is not required for this job.
~ WE CREATE WINNING EXPERIENCES ~
* Pay Rate *
$16.00 an hour
*Hire on Bonus*
$2,000 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
SUMMARY: To answer incoming calls, redirect callers, respond to property-related inquiries, and make hotel reservations.
- Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
- Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
- Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
- Alert Security to potential problems and emergencies
- Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
IDEAL CANDIDATES HAVE:
Required:
- High School Diploma/GED or equivalent experience
Preferred:
- One (1) year call center or reservation agent experience preferably in a hotel or casino environment
~ Four reasons why our Team Members have chosen to stick around for 20+ years!~
o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!
A Resume is not required for this job.
Created: 2024-09-28
Reference: eWyzEm9eHbf5
Country: United States
State: Minnesota
City: Welch
Similar jobs:
-
Veterans SOAR Representative (Full-time, Day Shift)
Minnesota Careers in St. Paul, Minnesota💸 $25.29 - $36.71 per hour -
Contact Representative
Indian Health Service in White Earth, Minnesota -
Outside Sales Representative (Bilingual Spanish)
SPECTRUM in Rosemount, Minnesota -
Accounts Payable Representative
Experis in Inver Grove Heights, Minnesota💸 $27 per hour -
Patient Benefit Representative
Comprehensive Cancer Centers of Nevada in Maplewood, Minnesota -
Registration Services Representative
Saint Luke's Hospital of Duluth in Duluth, Minnesota -
Supervisory Veterans Service Representative (AVSCM)
Veterans Benefits Administration in Saint Paul, Minnesota -
Cultural and Ethic Minority Grant Manager - Human Services Program Representative 2
Minnesota Careers in St. Paul, Minnesota💸 $31.92 - $47.05 per hour -
Store Asset Protection Representative
Tailored Brands in Roseville, Minnesota -
Provider Resource Center Representative - MN Health Insurance Program Representative 1
Minnesota Careers in St. Paul, Minnesota💸 $23.26 - $32.79 per hour -
Customer Service Representative Hmong Speaker
StaffMyAgency LLC in St Paul, Minnesota -
Sales Representative
Lawson Products in Duluth, Minnesota -
Retail Sales Representative
Advantage Sales and Marketing in Saint Paul, Minnesota💸 $18.00 per hour -
Customer Account Representative
Home Choice in Bloomington, Minnesota -
Dental Office Front Desk Representative
AMERICAN DENTAL PARTNERS in Burnsville, Minnesota💸 $21 - $24 per hour -
Substance Use Prevention Programs Unit Supervisor/Health Program Representative Principal
Minnesota Careers in St. Paul, Minnesota💸 $40.48 - $58.20 per hour -
Workforce Development Representative
Minnesota Careers in Minneapolis, Minnesota -
Account Representative Entry Level
Total Quality Logistics in Minneapolis, Minnesota💸 $44170 per year -
Route Sales Representative
Transforce in Sauk Rapids, Minnesota -
Insurance Representative Spanish Speaker
StaffMyAgency LLC in St Paul, Minnesota