Customer Service Representative I

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service Representative

Location: Wyomissing , PA

Duration: 12 Months

Pay rate: $17/hr

Job Description:

Basic Qualifications for Consideration:

"Looking for afternoon, nights, and weekends only. Candidates must be able to work a full shift on the weekend with a day off during the week. Looking for candidates who can work these times: 12p - 8:30p, 12:30p - 9p, 1p - 9:30p, 1:30p - 10p EST.

Portal team. They'll be closing out work orders in portals for customers, editing portals. Will not be working on the phone but will be working through Gmail and SalesForce. Familiarity with Google Sheets/Excel (basic knowledge), PowerPoint, SalesForce is preferred."

Summary:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client?s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

• Resolve customers? service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one?s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:

• High school diploma or GED preferred.
• 0-2 years customer service related experience required.

Schedule:

• Second shift and weekends
• Saturday or Sunday required

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.