Customer Service Representative

As a Customer Support Representative, you will handle incoming calls for the client customers, assisting with profile updates, account information changes, and general inquiries. You will be the first point of contact, providing exceptional service and support to ensure customer satisfaction. This call may receive anywhere from 50-70 calls a day or more during peak season in January.

Key Responsibilities

Assist customers with updating profile information, such as billing address, home address, credit card details, and other personal information.
Guide customers through navigating the client's website, answering questions, and troubleshooting.
Provide information about the client's services and policies.
Resolve customer issues or escalate them to the appropriate department when necessary.
Maintain detailed records of customer interactions and transactions, including inquiries, complaints, and resolutions.
Uphold a positive and professional attitude in all communications with customers.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

0-3+ years of experience in a call center or customer service role.
Strong communication skills, both verbal and written.
Ability to work in a fast-paced environment and manage multiple tasks.
Proficiency with basic computer systems and the ability to navigate websites.
High attention to detail and problem-solving skills.
Strong organizational skills and the ability to document interactions effectively.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.