Customer Service Representative

A proactive Customer Service Representative eager to assist, support, and resolve customer issues, making informed decisions in a fast-paced team environment.

Never Ordinary. Are you interested in the fast-paced and growing sports gambling industry? We're seeking ambitious Customer Service Representatives to join our US team. This is not just a job; it's a career opportunity where your growth is our priority, supported by our promote-from-within culture. Imagine working in an environment where every day brings new challenges and opportunities to excel, all while being surrounded by a team as passionate about success as you are.

Join our Customer Service team at our new US headquarters in downtown Denver! This full-time position requires flexibility to support our customers across the busy sporting calendar, including evenings, weekends, and federal holidays. We're committed to training and developing our staff, ensuring your success is our success, prioritizing your career growth and our culture of internal mobility.

Starting at $22.40 per hour, with an increase to $23.24 post-training, our benefits package includes Company funded healthcare, a 401(k) with Company match, 32 paid days' off annually, bonus, on-site fitness facilities, and more.

Preferred Skills

• Strong individual and team collaboration skills.
• Exceptional verbal and written communication abilities.
• Keen listening skills.
• A passion for delivering outstanding customer service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail.
• Proficiency in multitasking within a fast-paced environment.
• Innovative problem-solving capabilities.

Responsibilities

• Ensuring a positive experience for our customers.
• Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.
• Communicating with customers via live chat, telephone, and email effectively and efficiently.
• Resolving customer requests and complaints in a timely and polite manner.
• Conducting internal tasks to improve customer perception of our platform.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements.
• Advocating for responsible gaming.

Job Questions:

1. Are you atleast 21 yrs of age?
2. Do you require sponsorship to work in the United States?
3. The pay rate for our Customer Service role starts at $22.40 per hour during the initial 10-week training period, increasing to $23.24 per hour upon successful completion of the training; does this rate fall within your pay expectations?
4. Due to the nature of our work as a sportsbook, our shifts are aligned to coincide with the live sporting calendar. Are you willing to work a flexible schedules to include both weekdays and weekends?
5. Given that this on-site role is based in our Denver, Colorado office, are you able to reliably commute to this location for work?

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