Apex Systems is currently seeking a Customer Service Assistant for one of our top Medical Device clients in Edina, MN.

Please see below for details about this exciting growth opportunity, and email Lisa at [email protected] asap to learn more!

The Customer Service Assistant's purpose is to provide highly responsive, best-in-class customer support to both internal and external customers.

Responsibilities
• Process sales orders for sales reps in Movemedical and Netsuite.
• Perform accurate and timely processing of all customer orders via email, phone, and fax.
• Perform account and order management to ensure customer relationship needs and business requirements are met. Ensure proactive communication with internal and external customers, such as order acknowledgment, shipping information and delays.
• Assist in generating quotes for Territory Manager
• Assist A/R and Territory Managers in obtaining purchase orders prior to customer's stocking orders and/or bill only purchase orders after local inventory placements.
• Adhere to internal standards for customer service-related processes.
• Assist customer service representatives as needed in ensuring data accuracy in Movemedical by reviewing and clarifying with users regarding data they have entered.
• Ensure compliance with all corporate policies and quality system requirements.
• Other responsibilities, as needed.

Requirements
• Minimum of 1 years' successful customer service or similar experience,
• Reputation for being a team player with strong prioritization, problem solving and decision-making skills.
• Demonstrated passion for maintaining optimal customer experiences through a sense of urgency balanced with a mindfulness towards quality and excellence.

Education/Requirements
• High school degree. ** Preferred Post High School Degree**
• Demonstrated evidence of attention to detail, excellent written and verbal communication skills, and flexibility
• Strong computer skills including experience working with ERP and CRM systems.

Preferred
• Medical device experience
• Experience managing and tracking physical company assets/products.
• Post High School Degree

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.