We are currently looking for a Full Time Customer Service Representative to join our Bedre Customer Service team located at the Bedre Fine Chocolate Retail and Manufacturing Facility working .

Summary:

Responsibilities:
* Acts as a brand ambassador by learning the Belgian Chocolate making heritage and the array of delicious products so customer questions can be expertly addressed and suggest the right products to fulfil needs and create memories
* Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
* Responds to inquiries, compliments and/or complaints regarding the organization's services
* Provides product and services information to customers and vendors to assist with the selection of products to increase sales and provides best possible service to ensure customers' needs are met and callers are answered or resolved
* Receives and enters orders received via fax, telephone, or internet into Great Plains inventory control program
* Enters data entry accurately and timely to avoid discrepancies and delays in order processing
* Creates, reviews, and distributes customer invoices ensuring accuracy
* Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
* Resolves customer billing issues or questions and acts as a liaison between organization and its customers and suppliers
* Maintains the company calendar by recording items such as group tours or special events
* Ensures wholesale customers are set up with a client file and they contain the necessary or required information and documents
* Oversees the vehicle fleet, to include issuing vehicles, submitting required documents, and providing monthly vehicle reports to corporate manager
* Acts as liaison between internal and/or external individuals and/or groups
* Maintains management's calendar of appointments and staff meetings
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

Competencies:
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Extreme customer-focused behavior
* Ability to portray a positive image to guests
* Must be detail-oriented
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Ability to multitask
* Define problems, collect data and establish facts
* Communicates verbally with team, departments, guests and management

Skills:
Essential:
* Intermediate skill using Microsoft Office products

Experience:
Essential:
* 1 year directly related experience

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass general background check
* Standard Driver's License
* Safe Quality Food Certification
* Good Manufacturing Practices Certification
* Hazard Analysis and Critical Control Point Certification

Working Conditions:

Nonessential:
* Works in an office setting
* Fast-paced
* Point-of-sale equipment
* Intent to sell, increase sales, excellent service
* Use computer up to 75% of shift
* Hand-eye coord, reach and grasp
* Manual dexterity
* Listening and hearing ability
* Visual acuity for detail, distance, color, depth perception
* Sometimes lift and or carry up to 50 lbs
* Sitting up to 75% of shift
* Standing up to 75% of shift
* Walk up to 75% of shift
* Pass pre-employment drug test