Job Description:

Customer Service Rep needs 5+ years' experience

Customer Service Rep requires:

• Excellent communication skills
• Verbal and written ability required
• Ability to interact with all levels of customer organization
• Strong Customer focus: demonstrated ability to develop and maintain positive customer relationships
• Excellent organizational skills required
• Must be able to multitask and assure extended tasks are followed up and completed
• Self-directed and motivated
• Experience with Microsoft Office products (Excel, Word,)
• Experience working with web-based technology
• SAP experience

Customer Service Rep duties:

• Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments
• Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions
• Provide customer resolution for complex installations restoring customer application and confidence in the product
• Assure all details are identified and communicated. Example: parts, carts, services, shipping requirements, delivery expectations, etc
• Assure all documentation and paperwork processed and forwarded to appropriate departments to initiate processing
• Ability to handle and process customer complaints and concerns in a professional manner

Company Description:
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job

https://www.globalchannelmanagement.com/