In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

Our Customer Service Representatives primary responsibility is to assist our clients in getting to and from their event destination according to their budget and itinerary. This position will mostly handle incoming calls in a professional, efficient, friendly manner. Key characteristics for success include strong organizational, telephone etiquette and customer service skills. This person must also manage multiple tasks and projects at once. This person should be sports-oriented, demonstrate a desire to learn and grow, and offer ideas and suggestions to streamline event processes.
• Sell tickets and travel packages for major sporting events, such as Aer Lingus, the Super Bowl, the NCAA Final Four, and more!
• Answer phone calls (25+ daily) from clients.
• Provide exceptional customer service and professionalism when interacting with vendors, guests, partners, clients, and peers.
• Respond to various forms of communication from clients, including email and live chat.
• Be able to work some weekends and extended hours during seasonal busy periods.
• Work with clients, as needed, to identify specific needs and expectations; special/custom product fulfillments.
• Maintain continuous knowledge of events and partnerships to recognize product, market, and service-related trends in the industry.
• Understand and achieve profitability goals as it relates to product fulfillment and event packages.
• Investigate and resolve specific issues related to clientele; identify and escalate priority issues; and route calls/issues to the appropriate resources.
• Other general administrative duties (e.g., order processing, data entry, etc.) as assigned.

Qualifications and Skills
• G.E.D. or high school diploma.
• Experience in a customer service position (minimum of 2+ years) preferably in sports and/or travel and hospitality industry.
• Strong organizational, telephone etiquette, and customer service skills.
• Exceptional interpersonal skills - a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
• A proven record of accomplishment of strong personal effectiveness in which imaginative and distinctive service has been demonstrated.
• Continually strive for self-development and discovering better means of accomplishing both personal and professional goals.

Experience and Job Requirements
• Attention to detail and accurate data entry.
• Ability to multi-task within a high-pressure environment.
• Must be empathic to customers' needs.
• Ideally bilingual in Spanish

Travel: This position does not require travel but could offer different opportunities outside the Dallas Office.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

---