Customer Service Representative

Why Choose Us?


Novolex® is a leader in packaging innovation, choice and sustainability. We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets.


Our Sustainability Commitment


The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.


How You'll Perform the Role

• Responsible for order management process for assigned customer accounts, including proactively solving issues, and clear/routine customer correspondence via email and/or phone.
• Understand and execute all steps of order fulfillment process, as well as understand various product lines and types of customers.
• Answer emails and phone calls regarding job status, pricing and questions on orders, researching answers when needed.
• Partner with internal teams, including: Sales, Inventory Management, Accounting, Graphics, Shipping, Quality, and other Manufacturing personnel.
• Maintain customer files, as well as relevant forms, reports, and forecasts as required.

What We Need From You

• High School diploma required, Associate's or Bachelor's degree preferred.
• Prior successful customer service experience in manufacturing environment preferred.
• Strong written and verbal communication skills; strong interpersonal skills.
• Proficiency with MS Office, and ability to learn other tools as needed.
• Ability to work independently and manage multiple priorities.
• Linguistic skills are a plus.

What You'll Get From Us


Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through Novolex University. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program, and a Learning Management System that supports and enhances employee skills at all levels of the organization.

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