Customer Service Representative-CWB (Chubb Workplace Benefits)

About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee's voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Customer Service Representative-CWB (Chubb Workplace Benefits)

Job Description

• Location: Columbia, South Carolina
• Type: Contract
• Job #80678

Our client, a leading financial services company is hiring a Customer Service Representative on a long-term contract basis.

Job ID: 80678

Work Location: Columbia, SC

Responsibilities:

• This role supports the center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:
• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment.
• Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner.
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments).
• Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries.
• Maintain performance and quality standards.
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience.
• Ability to learn the basic concepts of personal lines insurance principles and company and Combined products offered to our customers.
• Work collaboratively with team members, and business partners to provide a positive customer experience for our caller.
• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed.
• Assist with special requests as needed.
• Complete additional tasks and other projects/duties as assigned.

Required Skills:

• Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
• 3-5 years experience of insurance background.
• Customer- focused mindset and dedication to providing exceptional service to employees.
• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
• Outstanding, effective, and service focused communication skills, both verbal and written.
• Proficient in computer skills, multi-application navigation and multi-tasking.
• Accepts accountability.