Customer Service Shift Supervisor

Department: Regional Campuses

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: Varies

Location: Manassas, VA

Workplace Type: On Site Required

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

Financial Background Check: Yes

About the Department:

The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court.

About the Position:

Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all Front Desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and being available to answer and assist with both CSA or member/guest questions as the need arises - ensuring that members feel welcome, and making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.

Typical available shifts (Day/hours):

• Option 1: Early weekday morning shifts (4:45am-10am)
• Option 2: Day shifts (Mondays through Fridays, 10am-4pm)
• Option 3: Evening weekday shifts (typically 4pm-10pm, Mondays through Thursdays; 4pm-8pm, Fridays)
• Option 4: Weekend shifts (early and late shifts - Saturdays and Sundays)

Please be explicit about which option(s) (1, 2, 3, or 4) interest(s) you.

Responsibilities:

Responsibilities include reading and answering emails from members on the registration account, reconciling and closing register business at the end of their shift, maintaining the safety of our members and other employees, and assuring that all staff follow all procedures related to emergency and security matters.

Required Qualifications:

The qualified candidate will have proven leadership skills, unquestionable reliability, and can become quickly knowledgeable about membership options, program offerings and all the services and products available to create value for our members and prospects. An extensive customer service background in the service industries, preferably in the fitness and/or hospitality field.

Preferred Qualifications:

Demonstrated and proven supervisory and organizational skills are preferred to ensure effective and appropriate communication of large amounts of information in a very busy working environment.

Instructions to Applicants:

For full consideration, applicants must apply for Customer Service Shift Supervisor at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a resume.

Posting Open Date: June 18, 2024

For Full Consideration, Apply by: July 15, 2024

Open Until Filled?: Yes

Mason Ad Statement

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason's Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/