Customer Service Specialist #337

Summary

The Senate Sergeant at Arms is seeking a Customer Service Specialist. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/J5NY. This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Explains services, policies, procedures, rules and regulations and provides necessary assistance to customers in initiating their service requests; research job status as requested by customers. Creates work orders for customers; verifies work order information for completeness; reviews requested completion times and forwards work order to proper processing area. Communicates with production supervisory staff to coordinate the processing of rush work orders and requests. Communicates regularly with customers; notifies customers of completion of proofs and/or work order requests. Assists in providing quality checks and maintaining efficient workflow. Maintains manual and electronic records and/or production logs to track work orders; reviews production shift summary reports and completed work orders for accuracy; participates in work generation at the Customer Service counter and records documentation. Other duties as assigned.

Requirements

Conditions of Employment

• For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/J5NY.

Qualifications

Required Work Experience

• At least two years of relevant experience in customer service.

Required Special Skills/ Knowledge

• Knowledge of, or the ability to learn, services provided by SAA Printing, Graphics and Direct Mail (PGDM).
• Knowledge of, or the ability to learn, PGDM section workflows.
• Knowledge of, or the ability to learn, departmental rules, regulations, procedures and functions, including policies and regulations set by the Senate Rules Committee and the Senate Committee on Ethics.
• Knowledge of office equipment, computers and relevant software/Web applications, and spreadsheets and databases.
• Ability to prepare and maintain records and reports.
• Ability to establish and maintain effective working relationships with Senate staff and resolve customer problems.
• Ability to communicate effectively.
• This position may require the incumbent to be available for sudden recall in response to emergency events affecting the Senate campus/community, which may include after-hour or weekend work, and to potentially deploy to alternate sites in support of the Senate's contingency operations.

As part of our hiring process, we may conduct a skills assessment to better understand an applicant's proficiency in key areas relevant to the role.

Desired Qualifications

• Knowledge of graphic design processes such as graphic design software, and effectively documenting customer requests and changes, ensuring accurate and efficient communication throughout the design process.
• Knowledge of printing and mailing such as offset, digital, inkjet, large format, as well as understanding of postal regulations and guidelines.
• Possess the ability to communicate clearly and concisely with multiple sections to ensure accurate understanding and execution of customer/job requirements.
• Knowledge of utilizing Print MIS systems to generate work orders, track job progress, and manage production schedules efficiently.
• USPS Practices: Understanding of the rules, regulations, and practices of the United States Postal Service (USPS) to ensure compliance and manage mailing projects effectively.
• Possesses the ability to multi-task without losing focus.
• Proficiency with MS Office applications such as Outlook, Word, PowerPoint, Excel, and Teams
• Graphics Application skills and experience - InDesign, Illustrator and Photoshop preferred

Working Conditions

• Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during government shutdowns, in inclement weather, on holidays, and during late night, overnight, and weekend sessions. In the context of government furloughs, this position is considered excepted.
• This position directly supports essential services of the U.S. Senate. As such, this position requires the employee be available and prepared to work during government shutdowns, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted
• Must be able to remain in a stationary position to operate a computer and other office productivity machinery
• The person in this position needs to occasionally move about inside the office to confer with customers and staff.
• Frequently moves boxes/ equipment weighing less than 50 pounds for various needs.

Education

High School Diploma or GED.

Additional information

The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws.

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email employment@saa.senate.gov with "Applicant Accommodation" in the subject line.

No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  You may be required to serve a probationary period. Subject to background/security investigation.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  All applicants must apply for jobs online using this link: https://sen.gov/J5NY. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.
  
  Agency contact information
  
  Email
  
  employment@saa.senate.gov
  
  Address
  
  U.S. Senate Sergeant at Arms
  
  SH-142 Hart Senate Office Building
  
  Washington, DC, Washington, DC 20001
  
  Next steps
  
  Qualified candidates will be contacted directly.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

You may be required to serve a probationary period. Subject to background/security investigation.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applicants must apply for jobs online using this link: https://sen.gov/J5NY. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.

Agency contact information

Email

employment@saa.senate.gov

Address

U.S. Senate Sergeant at Arms

SH-142 Hart Senate Office Building

Washington, DC, Washington, DC 20001

Next steps

Qualified candidates will be contacted directly.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request