Customer Service Specialist
Gaithersburg, Maryland
Employer: Excelitas Technologies Corp
Industry: Customer Service
Salary: Competitive
Job type: Full-Time
Excelitas Noblelight is seeking a Customer Service Specialist to join our team of professionals!
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR)
Visa sponsorship is not available for any position at Excelitas
Equal Opportunity/Affirmative Action Employer
Minorities/Females/Disability/Gender Identity/Sexual Orientation
Visit: www.excelitas.com/join-our-team
#LI-BS1
Requirements
Excelitas is seeking leaders and innovators to join our global team!
PLEASE READ AND AGREE TO THE STATEMENT BELOW TO PROCEED AND SUBMIT YOUR APPLICATION FOR THIS ROLE:
Thank you for your interest in Excelitas. We respect your privacy . We need your consent to save your contact information and CV and for you to confirm that we can contact you in the future. Please know that Excelitas will never share or sell your contact data.
Declaration of Consent under Data Protection Legislation
I consent to the collection, processing and use of the data submitted here by Excelitas Technologies Corp. and its affiliated companies under the condition that such use is limited to recruitment opportunities. I understand that the information I provide shall be retained for a period no longer than one year, after which time it will be deleted.
- Help troubleshoot problems with customer orders, customer accounts and other related issues;
- Provide our Customers, Sales team and outside reps updates via e-mail, CRM, using data from SAP;
- Monitor mailboxes to provide customer service by staying on top of new, pending orders and customer status requests;
- Monitor CRM to process opportunities and provide updates to Sales internal/external;
- Work in partnership with Sales, Production, Planning, Procurement, Finance and Tech Service to ensure all requests and sales orders are actioned, invoiced and shipped in the agreed lead-times provided;
- Monitor sales performance through sales tracking tools and report progress to customers, sales and outside sales reps;
- Work closely with Production, Planning, Procurement, Finance and Sales to ensure all requests and sales orders are actioned and invoiced in the agreed lead-times provided;
- Manage high priority accounts by processing customer quotes, sales orders, providing updates and lead-times
- Create, process and monitor intercompany purchase orders;
- Create cases in CRM for all Customer Service-related issues;
- Live order entry using ACD (Automatic Call Distributor) phone system;
- Utilize a variant configurate in SAP for some custom products;
- Answer sales and customer related calls;
- Some administrative work as needed;
- Identify where improvement is needed in sales practices and make suggestions for improvements.
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR)
Visa sponsorship is not available for any position at Excelitas
Equal Opportunity/Affirmative Action Employer
Minorities/Females/Disability/Gender Identity/Sexual Orientation
Visit: www.excelitas.com/join-our-team
#LI-BS1
Requirements
Excelitas is seeking leaders and innovators to join our global team!
PLEASE READ AND AGREE TO THE STATEMENT BELOW TO PROCEED AND SUBMIT YOUR APPLICATION FOR THIS ROLE:
Thank you for your interest in Excelitas. We respect your privacy . We need your consent to save your contact information and CV and for you to confirm that we can contact you in the future. Please know that Excelitas will never share or sell your contact data.
Declaration of Consent under Data Protection Legislation
I consent to the collection, processing and use of the data submitted here by Excelitas Technologies Corp. and its affiliated companies under the condition that such use is limited to recruitment opportunities. I understand that the information I provide shall be retained for a period no longer than one year, after which time it will be deleted.
Created: 2024-07-03
Reference: wS50Q2yW7EiV
Country: United States
State: Maryland
City: Gaithersburg
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