Customer Service Supervisor

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Logistics, Transportation & Parking (LTP) is seeking a motivated, collaborative, customer-focused professional to lead parking attendants and parking ambassador, and take the lead on working with challenging customer issues within Parking Attendant Services. Successful candidates will be highly motivated, dependable, detail oriented, have excellent communication skills (both oral and written), and work well in a team setting. In addition, candidates must be able to work independently and prioritize tasks within a fast-paced, team-oriented environment. The candidate must adhere to a high standard of personal and professional conduct,,and possess a dedication to excellent customer service, interpersonal skills, and an ability to interact with a diverse customer population.

The position reports to the Parking Attendant Services Manager.

Responsibilities*

Provide functional supervision of Parking Attendants,Parking Ambassadors, and Customer Service Representatives working at multiple campus locations.

Ensure staffing at all locations in accordance with established schedules and updating scheduling as needed.

Monitor and evaluate staff performance to ensure compliance with unit policies, rules, and regulations.

Administer progressive disciplinary action as needed in accordance with the AFSCME Bargaining Unit Agreement and unit policies.

Participate in hiring activities and conduct training.

Manage the unit cash fund, determine cash inventory needs, create bank deposits, issue and retrieve funds from attendants.

Maintain and operate parking revenue control equipment.

Work with other supervisors and management: review operations, identify and recommend changes in operational procedures.

Interpret University, departmental and unit policies and procedures for customers and staff.

Respond to customer inquiries or complaints; assist staff to resolve specific problems or concerns with customers.

Assist to maintain facility communication, access and count systems by conducting visual inspections and vehicle counts.

Cover other shifts for fellow supervisors, as needed.

This position is performed in an office setting and field setting with a 50/50 split. Must be able to work outside in all types of weather.

Other duties as assigned or as needed.

Required Qualifications*

Associate's Degree or equivalent education and work experience (must at least have a high school diploma or GED).

Considerable hands on experience working in a cash-handling operation.

Minimum two years of customer service experience.

Demonstrated excellent written and verbal skills.

Proficiency in the use of a computer, including Microsoft and Google programs.

Able to work independently and as part of a team with little or no supervision.

Able to make sound and consistent decisions.

Ability to move and/or be stationary for long periods of time.

Ability to move things that could weigh up to approximately 20 pounds.

Desired Qualifications*

Supervisory experience or equivalent leadership training.

College degree in business, transportation or related field.

Experience working in parking, transportation or a related field.

Knowledge of University of Michigan and LTP services, such as fleet, bus routes, parking, etc.

Experience with T2, Tiba, and iParc.

Knowledge of University policies and procedures.

Work Schedule

Full time 40 hours per week position with work hours Monday - Friday from 9:00 a.m. - 5:30 p.m.

May need to cover for other supervisor absences. Other supervisor work hours are 6:30 a.m. - 3:00 p.m. and 4:00 p.m. - 12:00 a.m.

As an exempt employee and due to the nature of this position, working after hours might be needed as well as responding to emergent customer service issues during off-hours.

Work Locations

The Parking Attendant Services office is within one of the Michigan Medicine parking structures.

Additional Information

Facilities and Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.

Facilities and Operations seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

253663

Working Title

Customer Service Supervisor

Job Title

Customer Service Supervisor

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Prkg Transprt Srvs

Department

Univ Parking Svcs-Medical Camp

Posting Begin/End Date

8/26/2024 - 9/02/2024

Salary

$57,910.00 - $59,000.00

Career Interest

Administration
Facilities Operations