Customer Service Support Representative

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Customer Service Support Rep

Job Responsibilities:

• Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
• Updates databases with status of returned materials issues and accounts for returns inventory.
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
• Ensure service information accessible by sorting and filing documents/forms.
• May schedule field service repair calls. Handles requests for additional company materials.
• Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
• Responsible for all administrative aspects of the program including maintaining backlog and forecast in MRP system.
• Works closely with the Program Manager and with various departments.

Qualifications:

• High school diploma or equivalent required
• Up to 2 years experience in customer service, order processing or equivalent experience
• Ability to follow oral and written guidelines
• Excellent communication skills, both written and verbal
• Fast and accurate data entry skills
• Excellent organizational skills
• Proficient in MS Office
• Oracle experience a plus
• Willingness to learn, takes initiative and offers improvement ideas

Sanmina is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity