Title: Customer Service Technician (Document Prep - Part-time) - Gate City 03418

State Role Title: Admin and Office Spec III

Hiring Range: $16.07 to $17.66 (Hourly/Wage)

Pay Band: 3

Agency: Department of Motor Vehicles

Location:GATE CITY CSC

Agency Website:www.dmvnow.com

Recruitment Type: General Public - G

Job Duties

Virginia's Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Part-Time (Wage) Customer Service Technician at the Gate City Customer Service Center (CSC). The selected applicant will handle various customer transactions, including communicating policies, procedures, and regulations, issuing IDs, processing applications, and administering vision, driver, and in-car road tests. In addition, processing diverse vehicle registrations and titling, tax collection, and other DMV-related services. Training will be provided to ensure your success.

The primary responsibility for this position will be performing liability audits of work processed in the Customer Service Centers. This involves scanning work entered in an automated system and identifying critical errors that need to be reported to management staff. Recording errors are identified on an automated form so Management in the Customer Service Center can retrieve them and determine if further action is needed. Necessary skills are needed in data processing and beginning-level auditing processes.

The selected incumbent may also review, analyze, and process customer transactions using multiple PC modules, cash drawers, credit cards, titles, plates, tags, etc. The individual must follow established policies and procedures and interpret and administer state and federal regulations. Other responsibilities include administering electronic/written driving and vision tests with customers and processing applications for the driver, dealer, motor carrier, vehicle registration, titling, tax collection, IDs, and other DMV-related services. Training will be provided to ensure your success during your DMV employment.

We want to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities.

This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 - April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,DMVserves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.DMVoperates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!

Minimum Qualifications

• Customer service experience working in a fast-paced environment.
• Keyboarding proficiency and use of automated systems.
• Excellent oral and written communication skills.
• Experience with standard business practices.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Must have attention to detail, accuracy and complete assignments on time.
• Must have a valid VA Driver's License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. The driving record should have a point balance of less than six demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 - 25 pounds.

Additional Considerations

• Experience in data processing.
• Experience with beginning-level auditing processes.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 8043670528

Email: employment@dmv.virginia.gov

In support of the Commonwealth's commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.