About Us:

The Ohio Board of Nursing's top priorities are to efficiently license the nursing workforce and remove unsafe practitioners from practice in a timely manner to protect Ohio patients. Public protection is critical, as nursing touches virtually every citizen of Ohio.

OCSEA Selection Rights:

This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. The Ohio Board of Nursing's Bargaining Unit Members have selection rights BEFORE non-bargaining unit members. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position.

What You'll Do:

Serves as Team Lead for the Customer Service Unit; performs non-routine administrative tasks (i.e., independently formulates decisions &/or judgments involving non-legal interpretation of policies & procedure as they relate to the customer service function to resolve problems, prepare correspondence &/or reports or to carry out other assignments such as template updating, assigning work, auditing, renewal work & software testing; researches & analyzes customer service program, procedures & policies; communicates decisions, directives &/or assignments to customer service unit staff; trains employees. Performs public relations duties; researches & responds to inquiries & complaints; furnishes information & explains programs to the public and licensees. Coordinates & performs non-routine clerical duties related to customer service of licensees; coordinates with & verifies information received from various state & external entities; responds to non-routine & sensitive telephone; written & in-person inquiries concerning licensure. Handles escalated calls & correspondence. Performs other duties as assigned (e.g., routine clerical duties relative to the licensure process, processing changes of records for registered & practical nurses on the master file, computerized licensure system, responds to routine telephone, written & in-person inquiries concerning initial licensure; composes & produces correspondence).

What's in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period . Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Qualifications
30 mos. exp. or 30 mos. trg. in secretarial/administrative professional field.

-Or completion of associate core coursework in secretarial science or business office applications from accredited career school or community college; 12 mos. exp. in secretarial/administrative professional field.

-Or 12 mos. exp. as Administrative Professional 2, 16872.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Administrative Support/Services