Job Title: Customer Service/Coordinator I

Location: Hanover, PA (Hybrid)

Hours/Schedule: Mon- Fri 9am- 5pm

Type: Contract

Responsibilities

A customer service assistant is the primary point of contact between a business and its customers. If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service assistant. The job is ubiquitous in business -- every company has customers to care for -- and may go by other titles, such as information assistant or retail assistant. Customer service assistants may work with customers by phone, online or in person.

• This role is responsible for weekly settlement of all Company owned and IDP (Independent DSD Partners) routes on a weekly basis.
• Responsible for customer service tasks such as answering phone calls and emails from IDPs.
• This role is also responsible for in-depth audits when warranted to combat theft and inaccuracies.
• Performs data tasks related to IDP settlements and day-to-day tasks that ensure effective account management of account collections and payments.
• Document call details into Service Now and call volume can range to 30-50 calls a day

Requirements:

• HS Diploma
• Customer Service experience preferred - Min of 3 years of corporate customer service experience
• Strong attention to detail
• Good communication and client interface skills
• Independent problem solver
• Data Research
• Prioritize work received and complete in a timely manner utilizing sound judgement in making and implementing corrective action.
• Working knowledge of Microsoft Office
• MUST have strong general MS Office and clerical skills. Must understand how to save links to browsers in favorites, how to retrieve the links, save images to the computer, work MS TEAMS for video calls, etc.

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.