Job Title: Customer Service/Coordinator I

Location: Hanover, PA

Type: Contract

Responsibilities

• This role is responsible for weekly settlement of all Company owned and IDP (Independent DSD Partners) routes on a weekly basis.
• Responsible for customer service tasks such as answering phone calls and emails from IDPs.
• This role is also responsible for in-depth audits when warranted to combat theft and inaccuracies.
• Performs data tasks related to IDP settlements and day-to-day tasks that ensure effective account management of account collections and payments.
• Document call details into Service Now and call volume can range to 30-50 calls a day

Requirements

• Must have very strong computer/MS Office skills - answering 25-30 calls a day and about 10-20 email a day; volume dictates if heavy calls or heavy email work!

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.