Customer Service/Retention Representative

Insight Global is seeking a highly motivated and results-driven Customer Retention Specialist to join one of our clients dynamic teams. As a Customer Retention Specialist, you will play a pivotal role in ensuring customer satisfaction and loyalty by implementing strategies to retain existing clients. Your primary focus will be on understanding customer needs, addressing concerns, and fostering strong relationships to encourage repeat business.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

* 2+ years prior Customer Service Experience
* 2+ years prior Sales or Customer Retention Experience
* Prior exposure and confidence in working with upper level management on a regular basis
* Strong interpersonal and communication skills with the ability to empathize with customers and resolve issues effectively.
* Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork
* Strong familiarity with online shopping and research
* Ability to successfully complete pre-employment assessment and criminal background check
* Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
* High School Diploma or equivalent

Nice to Have Skills & Experience
- College degree
* 3+ years' experience as a customer service professional (Face to face interaction and/or call center experience preferred)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.