Customer Services Clerk

Requisition Number: 24135
Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline.

Job Summary

CUSTOMER SERVICES CLERK - CORPORATE OFFICE (CHARLESTON, WV)
We are currently recruiting in our Corporate office, Charleston, WV, for a Customer Services Clerk.

Duties and Responsibilities

Responsibilities:

• Completes customer service order tasks in customer information system to ensure proper billing and deposits.
• Responds to customer inquiries regarding account information.
• Updates and tracks participation in customer assistance programs.
• Processes and follows up on returned customer mail.
• Sorts and distributes mail.
• Batches and scans customer support documents.
• Updates and researches customer information records.
• Updates and processes mailings as requested.
• Orders supplies, classifies invoices, and performs other clerical duties.
• Performs receptionist duties.

Requirements:

• Requires a high school diploma or equivalent and two years related experience; an Associate's degree or equivalent from a two-year college may be considered in lieu of experience.
• The ability to successfully deal with customers and work in a team environment.
• Good verbal and written communication skills; data entry accuracy; and ability to analyze information.
• Proficiency with various computer applications such as Excel, Word, PowerPoint.

Preferences:

• An Associate's degree in related field.

Mountaineer Gas Company is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies.

Nearest Major Market: Charleston West Virginia
Job Segment: Substance Abuse, Data Entry, Behavioral Health, Clerical, Healthcare, Administrative, Customer Service