Insight Global is seeking two Customer Solutions Center Technicians for one of our large telecommunications clients. Our client is seeking to add Tier 1 individuals to join their Customer Solutions Center team. As Tier 1, you will be responsible for troubleshooting, service restoral of supported equipment and services. Handle all voice related troubles not derived from core or data/internet issue through first call resolution. Provide Tier I support for data/internet/firewall related equipment and products. Will be supporting the MACD Service Delivery. You will complete customer requested moves, adds, changes and disconnects of communications related services (voice, data, internet) including ticket creation, switch/equipment provisioning/shipment and billing updates. As well as. Managing inbound and outbound calls to create and manage trouble tickets in accordance with departmental policies and procedures.

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Required Skills & Experience
- 1+ year in Information Technology, Technical Support, or Troubleshooting Customer Service Experience
- Call Service/ Call Center Experience
- Excellent communication and customer service abilities- Customer First mentality
- Strong problem-solving skills, time management skills, and ability to work independently

Nice to Have Skills & Experience

Telecommunications experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.