CUSTOMER SUPPORT CENTER MANAGER
Sacramento, California
Employer: State Of California
Industry:
Salary: Competitive
Job type: Full-Time
Under the general direction of the Staff Services Manager (SSM) II in the Bureau of Firearms Customer Support Center (CSC), the SSM I is responsible for providing oversight and direction to subordinate staff in order to facilitate and operate a CSC to meet the business needs of consumers. The SSM I will also provide oversight of the Firearms Safety Certificate Program and will personally perform the more complex and sensitive CSC work.
Please let us know how you heard about our position by taking this brief survey:
https://www.surveymonkey.com/r/P7X675V
You will find additional information about the job in the Duty Statement .
Working Conditions
DOJ has temporarily adopted telework for employees who can effectively perform their essential work functions remotely. This position currently allows for a combination of telework and in office attendance. All telework schedules are temporary, based on current conditions and will be re-evaluated as conditions change.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
Position Details Job Code #:
JC-449966
Position #(s):
420-510-4800-015
Working Title:
CUSTOMER SUPPORT CENTER MANAGER
Classification:
STAFF SERVICES MANAGER I $6,963.00 - $8,650.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
DLE-Bureau of Firearms
Work Shift:
Day
Work Week:
Monday - Friday
Department Information
Special Requirements
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/2/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Justice
DLE - Breanna Westlake
Attn: Breanna Westlake JC 449966
Department of Justice / DLE - OC - Personnel Services Unit
1300 I Street, Suite 1140
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Justice
DLE - Breanna Westlake
Breanna Westlake JC 449966
Department of Justice / DLE - OC - Personnel Services Unit
1300 I Street, Suite 1140
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Candidates should have the ability and flexibility to work in a team environment; possess working knowledge of supervision techniques; apply effective interpersonal skills in a supervisor setting; ability to coordinate multiple tasks; ability to supervise multiple functions, resolve issues with minimal guidance, exercise good judgment, and effectively and efficiently carry out prescribed tasks; should possess excellent written and verbal communication skills, and work well under pressure.
Benefits
Please access this link for information on benefits afforded to employees who work for the State of California.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Breanna Westlake
(916) 210-2376
breanna.westlake@doj.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications
A Statement of Qualifications (SOQ) is required . To be considered for the position, applicants must submit an SOQ along with their application. The SOQ is a narrative discussion of how your education, training, experience, and skills qualifies you for the position. The SOQ serves as documentation of each applicant's ability to present information clearly and concisely in writing. SOQs must be no more than two (2) pages in length, and typed using no less than 12 point Arial font. The SOQ responses must address the following questions, in the order listed below, failure to follow the format will result in disqualification: 1. Describe your experience leading a team responsible for providing customer support via telephone, email, or written correspondence.
2. Identifying program needs is essential while leading program teams. Provide a situation where you identified a time consuming task/process and were able to apply logic to make your program more efficient.
3. In this role you will be responsible for the funds associated with various programs and tracking the associated payments appropriately. Describe your accounting experience as it relates to multiple programs.
When completing your SOQ, do not provide a single, narrative response. Each question above must be addressed one at a time (i.e.: first provide a complete and independent response to Question #1, then a complete and independent response to Question #2, etc.) for consideration. Additionally, each response must be numbered and include the full text of the question being answered prior to each individual response to clearly indicate which question you are responding to.
Write your responses carefully. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on their submitted SOQ.
Resumes do not take the place of the Statement of Qualifications. Applicants who fail to follow these requirements or who do not provide responses to the specific questions in the order listed will be disqualified from the selection process.
Timely Filing of Applications for Job Applications
Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Please let us know how you heard about our position by taking this brief survey:
https://www.surveymonkey.com/r/P7X675V
You will find additional information about the job in the Duty Statement .
Working Conditions
DOJ has temporarily adopted telework for employees who can effectively perform their essential work functions remotely. This position currently allows for a combination of telework and in office attendance. All telework schedules are temporary, based on current conditions and will be re-evaluated as conditions change.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- STAFF SERVICES MANAGER I
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-449966
Position #(s):
420-510-4800-015
Working Title:
CUSTOMER SUPPORT CENTER MANAGER
Classification:
STAFF SERVICES MANAGER I $6,963.00 - $8,650.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
DLE-Bureau of Firearms
Work Shift:
Day
Work Week:
Monday - Friday
Department Information
- This position is located in the Division of Law Enforcement, Bureau of Firearms, Customer Support Center.
- Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
- For more information about the department please visit the Attorney General's website at www.oag.ca.gov
.
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
- Clearly indicate the Job Control (JC-449966) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
- Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State Application (STD. 678). This page is for examination use only.
- A background check will be required.
- A fingerprint check will be required.
- If interested in this position, please apply and List/Transfer eligibility will be verified.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/2/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Justice
DLE - Breanna Westlake
Attn: Breanna Westlake JC 449966
Department of Justice / DLE - OC - Personnel Services Unit
1300 I Street, Suite 1140
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Justice
DLE - Breanna Westlake
Breanna Westlake JC 449966
Department of Justice / DLE - OC - Personnel Services Unit
1300 I Street, Suite 1140
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - A Statement of Qualifications (SOQ) is REQUIRED and must be submitted with your application to be considered for this position. Please refer to the Statement of Qualifications section below for instructions on how to complete the SOQ.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Candidates should have the ability and flexibility to work in a team environment; possess working knowledge of supervision techniques; apply effective interpersonal skills in a supervisor setting; ability to coordinate multiple tasks; ability to supervise multiple functions, resolve issues with minimal guidance, exercise good judgment, and effectively and efficiently carry out prescribed tasks; should possess excellent written and verbal communication skills, and work well under pressure.
Benefits
Please access this link for information on benefits afforded to employees who work for the State of California.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Breanna Westlake
(916) 210-2376
breanna.westlake@doj.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications
A Statement of Qualifications (SOQ) is required . To be considered for the position, applicants must submit an SOQ along with their application. The SOQ is a narrative discussion of how your education, training, experience, and skills qualifies you for the position. The SOQ serves as documentation of each applicant's ability to present information clearly and concisely in writing. SOQs must be no more than two (2) pages in length, and typed using no less than 12 point Arial font. The SOQ responses must address the following questions, in the order listed below, failure to follow the format will result in disqualification: 1. Describe your experience leading a team responsible for providing customer support via telephone, email, or written correspondence.
2. Identifying program needs is essential while leading program teams. Provide a situation where you identified a time consuming task/process and were able to apply logic to make your program more efficient.
3. In this role you will be responsible for the funds associated with various programs and tracking the associated payments appropriately. Describe your accounting experience as it relates to multiple programs.
When completing your SOQ, do not provide a single, narrative response. Each question above must be addressed one at a time (i.e.: first provide a complete and independent response to Question #1, then a complete and independent response to Question #2, etc.) for consideration. Additionally, each response must be numbered and include the full text of the question being answered prior to each individual response to clearly indicate which question you are responding to.
Write your responses carefully. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on their submitted SOQ.
Resumes do not take the place of the Statement of Qualifications. Applicants who fail to follow these requirements or who do not provide responses to the specific questions in the order listed will be disqualified from the selection process.
Timely Filing of Applications for Job Applications
Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Created: 2024-09-21
Reference: JC-449966
Country: United States
State: California
City: Sacramento
ZIP: 95820
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