Piper Companies is seeking a Customer Support Specialist to join a software company located in Charlotte, NC . This team is operates on a remote schedule. The manager is looking for someone who understands medical terminology.
• Communicate clearly and effectively with clients, internal staff, and management to resolve issues and ensure customer satisfaction
• Research and diagnose client system issues and identify and execute intelligent solutions to resolve requests
• Assist clients via phone, email, and ticketing system to capture and interpret customer feedback, and clearly document all customer interactions
• Properly escalate unresolved issues/requests to appropriate internal teams and ensure items are handled in a timely fashion

Salary : $65,000

Location : Charlotte, NC - Remote

Keywords : SQL, Customer Support, Software Support, Medical Support, Medical terminology

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