Customer Support Specialist, Merchant High Verification

About the Role

The Merchant High Verification team provides full support resolution to merchants who have questions or requests with matters that impact their experience on Uber Eats. The Merchant High Verification specialists will need to have an urgency in addressing concerns, highlighting patterns that might impact the merchant experience.

What You'll Do

- Demonstrate empathy while solving customer concerns
- Deliver high-quality customer support and customer satisfaction while solving complex inbound or outbound customer issues that may not have a well-documented procedure, and where relevant to the line of business, outbound phone support
- Work on both phone and ticket-based cases, if relevant, and resolve escalations
- May perform root cause analysis and present findings
- Highlight common ticket types/issues to the Team Lead

Basic Qualifications

- At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
- Comfortable operating in multiple modalities (phone, messaging)

Preferred Qualifications

- You have experience in Customer Service
- Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
- Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
- High flexibility - When the only constant is change, you're ready to roll with the punches while remaining customer-centric and driving resolutions

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$22.75 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits).

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.