Customer Support/Ops Coordinator II (Remote)

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/government

About our Team

Independence and collaboration go hand to hand in our team culture. We encourage our team members to take ownership of their work while fostering a supportive environment where collaboration flourishes. This role supports financial institutions and field office and agency staff using the asset verification systems. Work Hours: 8:00AM - 4:30 PM
May occasionally have to work other shift times to assist in coverage for other team members who are on PTO.

About the Role

This FCRA Support Specialist role researches completed asset verification requests within our web applications. The team reaches out to financial institutions to double check their work. The team uses 10 keys on a daily basis to update any incorrect information and uses file explorer, outlook emails and takes occasional phone calls from clients.

Responsibilities

• Maintaining relationships and providing support to field offices, agencies and financial institutions participating in the asset verification program.
• Contacting financial institutions to correct or update previously responded to requests.
• Meeting productivity and quality requirements entering financial and account balance data provided by financial institutions.
• Maintaining required records in the completion of data entry tasks.
• Conducting quality control reviews.
• Meet contracted service level agreements, including response times, etc.
• Assisting in resolving and reporting any errors related to operations.
• Assisting in maintaining/updating documentation of procedures and reports.

Requirements

• Able to demonstrate at least 50 wpm. A words per minute test will be given during the interview.
• College Degree preferred. High School diploma required.
• 10 key skills including the ability to pass a standardized proficiency test during the interview.
• Possess Suite skills experience with Excel, Word, and Outlook required.
• Be able to obtain SSA Security Clearance as a condition of employment/continued employment.
• Able to multi-task: efficiently perform multiple tasks, such as communicating issues and solutions, recruiting participants and training over the phone.
• Have excellent communication skills, both written and verbal.
• Able to adapt to new environments, adjust to situations or demands, and function effectively with a minimum of confusion or loss of productivity.
• Have at least 1 year of data entry experience preferred.
• Have at least 1 year of customer services experience preferred.
• Able to work under pressure and meet deadlines.

Learn more about the LexisNexis Risk team and how we work here

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